Shipping and Delivery
Shipping & delivery
At [Your Store Name], we aim to provide fast, safe, and reliable delivery on all foam products—whether you’re ordering a custom-cut seat cushion or a bulk batch of foam for your next project. Please review the information below to understand how our shipping process works, what to expect, and how to track your order.
1. Order Processing Time
We start working on your order as soon as it’s received.
Standard Foam Orders:
Processed and dispatched within 2 to 4 working days.Custom Foam Cut-to-Size Orders:
May take 3 to 7 working days, depending on complexity and volume.Orders with Dacron or Stockinette:
Please allow an additional 1–2 working days for wrapping and preparation.
Note: Orders placed during weekends or public holidays will begin processing on the next business day.
2. Delivery Timeframes
Once dispatched, your delivery time depends on your location:
Standard Delivery: 2–5 working days
Express Delivery (if available): 1–2 working days
Rural or Remote Areas: May take 1–3 additional days
We’ll send you a dispatch notification email with a tracking link once your order leaves our facility.
3. Delivery Charges
Our shipping costs are calculated based on the size, weight, and delivery location.
Standard Orders: From [insert amount, e.g., $7.99]
Custom or Oversized Orders: Calculated at checkout
Free Shipping Offers: Occasionally available during promotions or for orders over a certain amount
You will see the final shipping cost before confirming your order at checkout.
4. Packaging & Handling
We take special care in packaging all foam products to ensure they arrive in perfect condition.
Compressed Packing: Some foam items may be compressed for shipping efficiency. Allow 24–48 hours to fully expand after unpacking.
Protective Wrapping: Dacron-wrapped and premium-grade foam is securely wrapped with plastic and protective layers.
Environmentally Conscious: We use recyclable materials wherever possible.
5. Shipping Partners
We partner with reliable national courier services like [Courier Name], [Courier Name], and others to ensure timely and safe delivery. All deliveries include tracking and require a valid shipping address.
6. Delivery Instructions & Access
If you have specific delivery instructions (e.g., leave at the back door, deliver after 5 PM), you can leave a note during checkout. While we cannot guarantee all requests will be followed, we pass these notes directly to the courier.
Note: Couriers do not deliver to PO Boxes or military addresses. Please provide a physical street address.
7. Missed Deliveries
If you’re not home during delivery:
The courier may leave a calling card with redelivery or pickup instructions.
Some couriers may attempt a second delivery or deliver to a local collection point.
Re-delivery charges may apply in some cases.
We recommend keeping an eye on your tracking status for accurate delivery times.
8. International Shipping
At this time, we only deliver within [Country Name]. If you’re located outside of our service area, please contact us for potential custom delivery solutions or to check if we can accommodate your request.
9. Shipping Delays
While we work hard to meet our delivery timeframes, occasional delays can happen due to:
Weather disruptions
Courier strikes or service interruptions
Increased seasonal demand
Custom or oversized order complexity
If your order is delayed beyond 10 working days after dispatch, please contact our support team so we can investigate promptly.
10. Tracking Your Order
Once your order is shipped, you’ll receive an email with your tracking number and courier information. You can track your delivery directly via:
Your account dashboard (if registered)
The courier’s website using your tracking number
Contacting our team for real-time updates
11. Damaged or Missing Deliveries
We take great care in packaging, but if your order arrives damaged or parts are missing:
Notify us within 48 hours of delivery.
Include photos of the damaged item and packaging.
We’ll arrange a replacement or refund as quickly as possible.