Returns and Replacements
Returns & Replacements
At [Your Foam Store Name], your satisfaction is our top priority. We understand that sometimes things don’t go as planned—whether it’s a size issue, product damage, or a change of mind. That’s why we’ve created a clear and fair Returns & Replacements policy to help guide you through the process.
Please take a moment to read our policy carefully before making a return or replacement request.
1. General Return Policy
We accept returns on eligible non-custom items within 14 days of delivery. To qualify for a return:
The item must be unused, unmodified, and in its original condition.
It must be returned with all original packaging or protection wrap.
A valid proof of purchase (order number or invoice) must be provided.
Unfortunately, we do not accept returns on:
Custom-cut foam (including cut-to-size or shaped foam)
Foam products with Dacron, stockinette, or any other custom add-ons
Items that have been used, damaged, or altered after delivery
2. Custom Foam Orders
Custom foam is made specifically to your measurements and therefore cannot be returned or refunded unless:
The item is faulty or defective
The foam received does not match the specifications provided at the time of ordering
Please double-check all measurements and specifications before submitting a custom order. If you’re unsure, contact our support team—we’re happy to help guide you through the process.
3. Replacements for Damaged or Incorrect Items
If you receive an item that is damaged during transit or different from what you ordered, we will replace it at no additional cost. To request a replacement:
Contact us within 48 hours of receiving the order.
Provide your order number and a brief explanation.
Send us clear photos of the damaged or incorrect item, packaging, and shipping label.
Once verified, we will arrange a replacement to be shipped to you as soon as possible.
4. Return Procedure
If your item qualifies for a return:
Contact our customer service at [support@yourdomain.com] within 14 days of receiving the product.
Our team will review your request and, if eligible, provide you with return instructions and a return address.
You are responsible for the cost of return shipping unless the item is faulty or incorrect.
Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 working days.
5. Refund Processing
Refunds will be processed after the returned item is received and inspected.
You will be notified by email once your refund is approved or rejected.
Refunds typically appear in your account within 5–10 business days depending on your bank or payment provider.
Please note: shipping costs are non-refundable, unless the return is due to our error or a defective product.
6. Exchanges
We do not offer direct exchanges. If you need a different product, you will need to:
Return the original item (if eligible)
Place a new order for the correct item
This ensures faster processing and more accurate stock control.
7. Cancellations
Orders can be canceled within 12 hours of placing them, as long as production or processing has not started.
For custom foam orders, once cutting has begun, cancellation is no longer possible.
For standard orders, cancellations made after dispatch will need to follow the returns process above.
If you’d like to request a cancellation, please contact us immediately at [support@yourdomain.com].
8. Important Notes
All return items must be packed securely to prevent damage during transit.
If items arrive damaged due to poor repackaging, we may deduct a fee or reject the return.
Keep your return tracking number—this helps in case your return is delayed or lost in transit.