Privacy policy

Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services. The information we may collect includes:

a. Personal Information

When you register, place an order, contact us, or subscribe to our newsletter, we may ask you to provide personal details such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (secured via third-party payment gateways)

  • Account login credentials (if registered)

b. Non-Personal Data

We may also collect non-personal data automatically when you use our website, such as:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Pages visited and time spent

  • Referring website or search engine

This data helps us understand user behavior and improve website performance and user experience.

2. How We Use Your Information

We use the collected data for various purposes, including:

  • Processing and fulfilling orders

  • Sending order confirmations and updates

  • Providing customer support

  • Personalizing user experience

  • Improving our website and services

  • Sending promotional emails and newsletters (with your consent)

  • Preventing fraudulent transactions

  • Complying with legal obligations

We will never sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your personal data with trusted third parties only when necessary to fulfill services:

a. Service Providers

We work with trusted companies who help us operate the website and deliver products, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics companies (e.g., FedEx, UPS)

  • Email marketing platforms (e.g., Mailchimp)

  • Web hosting and analytics tools (e.g., Google Analytics)

All third parties are obligated to handle your data with confidentiality and in compliance with relevant data protection laws.

b. Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend our rights or property

  • Prevent or investigate possible wrongdoing

  • Ensure the safety of users or the public

4. Data Storage & Security

We implement a variety of security measures to protect your personal information:

  • Secure Socket Layer (SSL) encryption

  • Regular malware and vulnerability scans

  • Limited access to authorized personnel only

  • Encrypted payment processing through certified gateways

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but strive to use industry-standard methods.

5. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access – You may request a copy of the data we hold about you.

  • Right to rectification – You can ask us to correct inaccurate or incomplete data.

  • Right to erasure – You may request that we delete your personal data.

  • Right to restrict processing – You can ask us to limit how we use your data.

  • Right to data portability – You have the right to receive your data in a readable format.

  • Right to object – You can object to how we use your data for direct marketing.

To exercise any of these rights, contact us at [your email]. We aim to respond within 30 days.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that allow us to remember you. They help us:

  • Keep you logged in

  • Remember your cart items

  • Analyze site traffic and behavior

  • Show relevant advertisements

Managing Cookies

You can disable cookies through your browser settings. However, doing so may limit functionality or affect your experience on our site.

We may also use third-party services like Google Analytics, Facebook Pixel, or other advertising platforms that use cookies to provide relevant content or track conversions.

7. Email Communications

We may use your email address to send:

  • Order confirmations

  • Shipping updates

  • Customer service responses

  • Promotional newsletters (if you opt-in)

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.

We will never send unsolicited promotional emails or sell your contact information.

8. Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., shipping partners, blog references). We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page and notify users where appropriate.

We encourage you to review this page periodically to stay informed on how we are protecting your data.